Who Is Protecting the Borrower? The Missing Duty of Care in Kenya’s Credit Reporting System
Co-authored by Tim Munyi Mugo and Judy Mathenge in the Credit and Governance Are Universal series. A credit reference bureau listing in Kenya today carries weight far beyond the loan it describes, following a person into a job interview, a second lender’s underwriting system, a tenancy application. It has become a character reference issued by an algorithm. Yet the law governing how that reference comes into being assumes that harm only flows one way, and that a lender’s only duty is to warn before it causes damage. Between us, we have examined a case neither of us experienced alone: one was given direct sight of it, and we have analyzed it jointly. It involves three encounters with this system in a single month, with three different lenders. None of what follows names an institution. The pattern is the point, not the parties. The Listing with No Warning In the first instance, a lender reported the account as written off and non performing, arrears stretching back well over a th...